Payung99 Privacy Policy — User Information Protection
At payung99, we are committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal information as a user of our platform in Malaysia.
Effective Date: 1 January 20261. Information We Collect
When you register and use the payung99 platform, we collect several categories of information to ensure our services run smoothly and securely. The following are the types of information we may collect:
Full name, date of birth, email address, phone number and identity details provided during registration.
Records of deposit and withdrawal transactions in Malaysian Ringgit (MYR), payment methods used such as TNG eWallet and FPX. Full card numbers are not stored by us.
Device type, operating system, web browser, IP address and general location information collected automatically when you access the platform.
Records of in-platform activity including games played, bets placed, session duration and navigation patterns, used to improve the user experience.
2. How We Use Your Information
Payung99 uses the information collected solely for legitimate purposes directly related to the provision of platform services. Your information will not be used for any other purpose without your consent.
- Processing account registrations and verifying user identity in accordance with the platform's compliance requirements.
- Processing deposit and withdrawal transactions in Malaysian Ringgit (MYR) securely.
- Providing customer support and addressing any enquiries or complaints submitted.
- Sending important notifications related to your account, transactions or policy changes.
- Identifying and preventing fraudulent activity, money laundering or platform abuse.
- Improving the user experience based on usage patterns and feedback.
- Complying with applicable legal and regulatory requirements in Malaysia.
3. Use of Cookies and Tracking Technologies
The payung99 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device.
We use several types of cookies on our platform:
- Essential Cookies
- Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies
- Collects information on how users interact with the platform to help us improve our services. Data is collected anonymously.
- Functional Cookies
- Allows the platform to remember your preferences, such as language and display settings, for a more personalised experience.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the platform.
4. Data Storage, Security & Third Parties
Payung99 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.
All personal data and financial transactions are processed using encryption. Account information is stored on secured servers, and only authorised personnel have access to users' personal data.
Regarding third-party sharing, payung99 does not sell or rent your personal information to any third party. However, we may share information in the following limited circumstances:
- Payment processors: Information required to process MYR transactions is shared with approved payment service providers bound by confidentiality agreements.
- Legal requirement: Where required by Malaysian law or a court order, we may be obligated to disclose certain information to the relevant authorities.
- Rights protection: Where necessary to prevent fraud or to protect the rights and safety of the platform and its users.
5. User Rights, Policy Changes & How to Contact Us
As a payung99 platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you.
You may request corrections to any inaccurate or incomplete information at any time.
Under certain circumstances, you may request that your personal information be deleted from our systems.
Payung99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version of the policy will always be available on this website. Continued use of the platform after any amendments are made will be considered acceptance of the updated policy.
For any queries regarding your data privacy, to submit an access or correction request, or if you have concerns about how we handle your data, please reach out to our support team at: [email protected]. You can also visit the frequently asked questions us for more information on account management and privacy.
Your privacy is taken seriously by payung99
Register with confidence — your data is protected, MYR transactions are secure, and our support team is available whenever you need us.